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We’ve designed our company in a way that allows us to focus exclusively on customers, rather than an executive’s vision or shareholders’ expectations. Design leadership at [Insert your company name here] takes the form of direct collaboration among a cross-disciplinary team of people who are all focused on the customer experience. It’s very decentralized. We optimize product design by hiring experts and enabling them to direct their own collaboration, exploration, trials, and failures; then learn and try again. And we engage customers in the conversation through playtesting, early betas, and frequent product updates, looking to customer feedback and data to inform our next steps.

Our design process really gets going once our products are in customers’ hands. We do our best work in this evolutionary way, where products take on lives of their own through continually evolving, and hopefully improving, services. This process isn’t about executing on a vision. Instead, we define goals, we test assumptions, and we’re continually surprising ourselves with where this leads us.

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The best way to get approval is not to need it.

This is equally true in art and business. And love. And sex. And just about everything else worth having.

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Yohji Yamamoto dropping knowledge to the young: “Fashion is sh*t”

peternyc:

WWD: After your Y-3 10th anniversary show in New York, you said that “in the world right now, fashion is s–t.” Can you elaborate on what you meant by that?

YOHJI: Let me talk like an old man. Young people, be careful. Beautiful things are disappearing every day. Be careful.…You don’t need to be [shopping at fast-fashion stores], especially young people. They are beautiful naturally, because they are young. So they should even wear simple jeans and a T-shirt. It’s enough. Don’t be too much fashionable.…The brand advertising is making you crazy. You don’t need to be too sexy. You are sexy enough.

Yohji Yamamoto dropping knowledge to the young: “Fashion is sh*t”

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Great innovators don’t just conceive new products, they reconceive the customers for those products. 

We’re in the middle of one of these great transitions in who we are, and what society will become, driven first by the internet, and now the smartphone. Our always-on culture turns us into a different kind of people. Google, Apple, Amazon all are great companies because they change our expectations about what is possible and how we live.

 If you aren’t asking your customer to be someone different, it’s likely that your business and your products aren’t very differentiated either.

– Michael Schrage

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A tour through the Acronym atelier…

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Almost every app built for a brand on Facebook has practically no usage… Heavy, ‘immersive’ experiences are not how people engage and interact with brands… Heavyweight experiences will fail because they don’t map to real life.

Paul Adams. Global head of brands, Facebook.
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2009:

A sense of invisibility has been incorporated into the DNA of the brand since the beginning. Patrick Scallon, the right hand person to Margiela once characterised the marketing strategy of Margiela as “absence equals presence” and “the cult of impersonality,” indicating that it was a central part of the brand identity.

This cult of impersonality spread through the aesthetic of the brand:

Signage – Stores are never listed in phone books or identified with signage.

Uniforms – Staff at stores and at Margiela HQ wear standard white labcoats.

Colours – White – called “whites” in Margielaspeak – is the ubiquitous color of all stores, Margiela HQ, and of the sheets that covered all in-store furniture and displays.

Packaging – Margiela packaging is monochrome and logo free.

Models – Runway models at MMM more than any other designer often appear on the runway with covered faces.

Runway shows – Seating is mostly first-come, first-served, avoiding the industry standard of seating hierarchy.

Collective speaking – The brand used a first person plural response to all requests, emphasizing the collaborative, disciple-like consensus of their thoughts.

Photography – As Derek McCormack wrote in The National Post, the aesthetic of MMM’s photography “is reminiscent of spiritualist photography of the 19th century: Models are mysterious blurs, shots are bleached by unseen lights.”

As the brand became successful in the mid-90s, Martin Margiela retired completely from public view, at a time when the idea of the invisible designer found itself at odds the accelerated rise of celebrity culture. As other designers chose – or were required to become – famous; Margiela’s anonymity became louder than ever. And ironically, his invisibility became exponentially interesting to the media. No article was written without some reference to his invisibility. It was part of the appeal, it defined the brand. But the clothes still dominated.

The figure of Martin Margiela became relevant to wider debate – still going on – about the relationship between designer, celebrity, and the brand they represent; a debate summed up in this comment by Zac Posen:

“I think there’s a great divide in fashion right now between the desire of the old school, which valued being hidden and shy, and what is going to bring our industry forward, which is connection, personality and craft.”

In fact, Margiela uniquely was operating at both levels simultaneously. The hidden part was the personality. So far, so Jean Baudrillard.

2012 

“It would be awesome if they did their own past products. A luxury brand that used to stand for anonymity and mystery – with its own “Replica” line (22, I think) – doing a “Replica” series of their own product with a company (H&M) synonymous with mass access/appeal/production, using their most hyped product line (collaborations). It would put a nail in the coffin of MMM brand’s past in a quintessentially Margiela manner: cerebral, pretentious, clever to a fault, and hilarious.”

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“Here’s a great rule of thumb: until you create something yourself and then actually ship it, try to first find the positive in the products around you. Those products are the result of someone’s passion, hard work and innate genius. When we compare them to our own twisted, entitlement-driven expectations, we do nothing but insult their creators.

Shipping something is difficult. Shipping something is like setting a platter of precious glassware on the edge of a razor-thin knife. Shipping is an action that flirts with risk and failure. But it is an action that should be applauded rather than attacked.

We can trash an app because of the color of its icon and use powerful words like "hate” and lambast the decisions of the developers as “stupid” or “wrong”. But in doing so we ignore the multitude of positive aspects and elements that make the app worth buying and using. We, the generation of armchair developers and silver-spoon cry-babies. Shame on us.

We might be free to speak our mind, but we also need to grow up and take responsibility for the effect our words can have on others. Our entitlement needs to be taken out back and put down like Ol’ Yeller. No developer, musician or tech company is responsible for granting our every wish and desire, no matter how much we want it.

Stop moaning. Please. Just stop.“

http://bit.ly/RAlLCt

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…if you want to start a startup, you’re probably going to have to think of something fairly novel. A startup has to make something it can deliver to a large market, and ideas of that type are so valuable that all the obvious ones are already taken.

That space of ideas has been so thoroughly picked over that a startup generally has to work on something everyone else has overlooked. I was going to write that one has to make a conscious effort to find ideas everyone else has overlooked. But that’s not how most startups get started. Usually successful startups happen because the founders are sufficiently different from other people that ideas few others can see seem obvious to them. Perhaps later they step back and notice they’ve found an idea in everyone else’s blind spot, and from that point make a deliberate effort to stay there. But at the moment when successful startups get started, much of the innovation is unconscious.

What’s different about successful founders is that they can see different problems. It’s a particularly good combination both to be good at technology and to face problems that can be solved by it, because technology changes so rapidly that formerly bad ideas often become good without anyone noticing. Steve Wozniak’s problem was that he wanted his own computer. That was an unusual problem to have in 1975. But technological change was about to make it a much more common one. Because he not only wanted a computer but knew how to build them, Wozniak was able to make himself one. And the problem he solved for himself became one that Apple solved for millions of people in the coming years. But by the time it was obvious to ordinary people that this was a big market, Apple was already established.

// The rest of Paul Graham’s new post here: http://paulgraham.com/growth.html