“When people tell you something’s wrong or doesn’t work for them, they are almost always right. When they tell you exactly what they think is wrong and how to fix it, they are almost always wrong.”

– Neil Gaiman

(HT via @pspear)

// wheel out the mini soap box, wave the hand-indigo-dyed artisanal flag with the symbolic logo semiotics for testing your design/product/service 🙂